The Trump administration’s Department of Government Efficiency is planning to replace Department of Education contract call center workers with AI chatbots to handle student loan inquiries. This initiative, led by Elon Musk, aims to reduce federal workforce costs and improve service efficiency, despite concerns about job losses and service quality.Musk-led DOGE plans to replace Department of Education contract workers with AI chatbots
The Trump administration’s Department of Government Efficiency is planning to replace Department of Education contract call center workers with AI chatbots to handle student loan inquiries. This initiative, led by Elon Musk, aims to reduce federal workforce costs and improve service efficiency, despite concerns about job losses and service quality.