South Eastern Coalfields Limited (SECL) organized a Consumer Meet on February 16, 2026, at its headquarters in Bilaspur to enhance coordination and encourage constructive dialogue with coal consumers. The meeting was chaired by SECL Chairman and Managing Director Harish Duhan.
Senior officials, including Director (Technical/Operations) N. Franklin Jayakumar and Director (Technical/Projects & Planning) Ramesh Chandra Mohapatra, were present at the event.
In his address, CMD Harish Duhan highlighted SECL’s guiding principle, “Quality Above All,” emphasizing that the company’s focus goes beyond increasing coal output to ensuring the delivery of high-quality, reliable, and timely coal supplies. He encouraged consumers to share feedback and assured that all suggestions would be carefully reviewed and acted upon. Duhan reaffirmed SECL’s commitment to consumer satisfaction through enhanced quality control, transparency, technological upgrades, and improved coordination.
Director (Technical/Operations) N. Franklin Jayakumar reiterated the operational mantra, “Production with Purity, Dispatch with Quality,” underlining that maintaining quality standards at every stage—from mining to dispatch—remains SECL’s top priority.
Earlier, General Manager (Mining/Sales) Ajit Chaudhary presented a comprehensive overview of SECL’s operational systems, production processes, and quality management initiatives through a detailed presentation.
During the interactive session, coal consumers raised concerns related to refund of coal value, bank guarantees, quality assurance, and other operational matters. CMD Harish Duhan addressed the queries in detail and assured timely resolution.
The meeting was also attended by General Manager (Quality) Sanjeev Nigam, General Manager (Finance) Mrs. Ronti Basu, and other senior officials, reflecting SECL’s commitment to transparent communication and industry collaboration.